Heritage Inn San Diego, San Diego

My stay at the hotel was quite a mixed experience. The location was convenient for my plans and close to everything I needed, but some aspects of the rooms were disappointing, like the presence of bugs and cockroaches. The service had its ups and downs with a strange deposit charge, and the lack of sheet changes by housekeeping. The dining options were lacking, although the location was decently close to various restaurants.

My stay at this hotel had its ups and downs. The room had some issues like roaches, no microwave, and a small TV with limited channels. The A/C didn't cool well, and the shower had a water stream that wouldn't shut off. The lack of grab bars in the tub was a safety concern. On top of that, bugs and dirty carpets made the room unpleasant. However, the hotel seriously needs to improve their cleaning standards as the musty smell was off-putting.

The hotel had a bad smell as soon as you walk in, but the rooms were clean and comfortable. The service was nice for the most part, but some staff were hard to identify. The location was ideal for our needs, and the dining experience was basic but acceptable. The pool area was nice, but the facilities need improvement.